The second annual British Casino Awards took place on Tuesday 5 February, as hundreds of gaming professionals gathered at London’s Quaglino’s to celebrate the successes of the past twelve months.

The Awards, organised by Casino International publisher Datateam Business Media in association with the National Casino Forum (NCF), provide a platform to recognise and reward the very best operators, products, companies and people from across the gaming sector.

After a rigorous decision-making process, involving both an industry vote and an independent judging panel, the winners were decided and were revealed at the glamorous awards ceremony in the heart of the city.

In the operator categories, Grosvenor Casinos enjoyed astounding success – picking up three awards for Multiple UK Casino Operator of the Year, European Casino Operator of the Year and Overall Casino Operator of the Year. In the Overall Casino Operator of the Year category, the spotlight was split as both Grosvenor Casinos and Caesars Entertainment EMEA were both deemed award-worthy and shared the top spot.

Given the high calibre of this year’s entries, it was no surprise to see another category split industry opinion – with Aspers Group and The Hippodrome Casino, London both taking home the award for Best UK Marketing Programme for the Aspers World Loyalty Programe and Magic Mike Live respectively.

The Hippodrome Casino, London also clinched the top spot in the Independent UK Casino Operator of the Year category and Aspers Group received the award for Best UK Casino Customer Service, while the prestigious title of Best UK Casino Restuarant – a unique category in which consumers were permitted to vote – went to 27 Restaurant & Bar (Crown London Aspinalls).

In addition to the operator awards, three accolades were presented for the very best products in the sector. Evolution Gaming’s Live Roulette picked up the Best UK Table Gaming Product (including ETG) honour while the award for Best UK CMS/Software Programme was presented to Playtech/Intelligent Gaming for Neon and Novomatic’s Dominator was hailed as the Best Slot Machine.

Of course, the most important part of any industry is the passionate people that work within it on a day-to-day basis – so it was only apt that the British Casino Awards recognised the individual efforts from across the sector.

The Rising Star award was presented to Grosvenor Casino’s Hannah Hugill, the CHIPS Community Engagement Award went to Tracy Tombides of Crown London Aspinalls and the new Casino International Outstanding Contribution Award was bestowed upon Phil Burke.

Also presented on the night were the inclusive awards, which were open to entries from both manufacturers and operators. The CHIPS Corporate Community Engagement Award went to Aspers Stratford Westfield City while the Corporate Training Investment Award was presented to Aspers Group and the National Casino Forum Diversity and Inclusion Award was taken home by Crown London Aspinalls.

The awards presentation came to a close with the coveted Lifetime Achievement Award – which recognises one individual that has demonstrated clear passion and commitment to the gaming sector over the course of their career and imparted a positive impact on the industry – which was presented to James Thomas of The Hippodrome Casino, London.

Guests at the ceremony also took part in a charity fundraiser and gave generously in aid of the Awards’ chosen charity, CHIPS. The full amount raised totalled at £1,300. 

The 2019 British Casino Awards would not have been possible without the backing of its sponsors – Cammegh, Everi, Passport Technology, TCSJOHNHUXLEY and Interblock – and the support of CHIPS, the European Casino Association and the National Casino Forum.